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CAN I BUY ITEMS THAT ARE NOT IN THE E-SHOP?
You will find items in the collection that are not for sale in the online store. The selection of items for sale is renewed periodically, so it is possible that these items are available later.
IN WHAT COUNTRIES IS THE E-SHOP AVAILABLE?
Currently you can make your purchase in Germany, Austria, Belgium, Denmark, Spain (peninsula and Balearic Islands), France, Greece, Holland, Ireland, Italy, Poland, Portugal, and Sweden. We are working to reach other countries, very soon.
CAN THE DELIVERY COUNTRY BE DIFFERENT FROM THE PURCHASE COUNTRY?
The country of delivery always has to match the country of purchase.
IN HOW MANY LANGUAGES CAN I NAVIGATE THROUGH THE E-SHOP?
The navigation languages of soyunderwear.com at the moment are Spanish and English. We hope to be able to offer you information in other languages very soon.
ARE THE PRICES OF THE E-SHOP AND THE AUTHORIZED POSTERS OF SOY THE SAME?
Since our articles start from a recommended retail price, there may be a slight difference in prices from one outlet to another and of course differ slightly with our e-shop.
I LIKE AN ARTICLE THAT IS NOT AVAILABLE MY SIZE ARE YOU GOING TO RECEIVE IT?
We know the disappointment that is when we like something and we decided to buy it, that is not your size or the chosen colour. We want you to be unique, so the stock of the e-shop is not very deep. If you see something that you love, it is better that you do not let it pass since it will probably end soon.
However, we want to try to never be disappointed, so if you decide to take it and your chosen product runs out, you can add it to MI WISH LIST and try to replace it. If we do, you will receive an alert in MY WISH LIST with the good news.
IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION IN MY EMAIL WITH THE LATEST NOVELTIES AND INTROPIA OFFERS?
The best way to subscribe to our newsletter is to register. You will not have to buy anything at that time, but you will have created your account for when you decide to make your purchase.
However, you can always return to the homepage and subscribe to our newsletter without having to open your own account. You will receive the latest news, look books, promotions and SOY events.
I FORGOT MY PASSWORD. HOW DO I RECOVER IT?
If you have forgotten your password, you can recover it by clicking on "my account" at the top right of the web and then on "forgot your password?". You will receive an email with a secure link where you can create a new password.
HOW DO I KNOW MY BUY WELL?
Once your order is made, you will receive a confirmation email. If you do not receive it, get in touch with our customer service department.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
We only sell items in perfect condition, so yes, exceptionally, you get a garment with some defect contact our customer service department. Our goal is to resolve any problem related to a defective item as soon as possible, so it will be helpful if you tell us as soon as possible and with the maximum detail to offer you a solution.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If at any time, by mistake, you receive an item that you have not requested, please contact our customer service department. We will try to solve it in the shortest possible time.